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  • Tinsdills Solicitors

    Client Service Advisor

    We are looking to recruit an additional person to our experienced team of Client Service Advisors. We require a team member with excellent customer service skills to contribute to a dedicated busy team whose priority is to support the marketing department in growing and promoting the business.

    We offer an out of hours service to our Clients from 8.00am – 6.00pm Monday – Friday and 9.00am – 1.00pm on Saturday and we are looking for either a full- time person (35 hours per week) or part time support to our current team. As a minimum we are looking for somebody to cover Monday and Friday (8.00am – 4.00pm or 9.000am – 5.00pm) and Saturday (9.00am – 1.00pm) each week but hours can be flexed in addition to those core hours to suit individual circumstances.

    You will be responsible for completing the administration and conversion of enquires into new business for the relevant departments within Tinsdills. You will need to be self-driven, results oriented with a positive and resilient outlook. Past experience of sales and an awareness of legal services would be an advantage but are not essential. You will need to be computer literate with client-focused customer service and administration experience. You will need to be a ‘team player’ with excellent time management and personal organisational skills. The ability to work accurately in an often pressurised environment whilst being passionate about excelling in customer satisfaction is fundamental to this role.

    Primary Responsibilities
    1. Delivery of a first class customer experience
    2. Answering and responding to sales enquiries via telephone, email and our website
    3. Accurately logging enquires and maintaining our client and prospect database
    4. Gathering the necessary information relevant to new client briefs prior to initial appointments taking place
    5. Issuing of welcome packs as required for agreement to proceed
    6. Helping to maintain existing customer relationships through effective communication
    7. Transferring of customers records efficiently and accurately to the right contacts
    8. Supporting incoming calls throughout the business as required

    Person Specification

    Skills
    1. High level of accurate data input, data management and word processing skills
    2. Experience of dealing with customers via phone, email and in person
    3. Ability to demonstrate close attention to detail with a high degree of accuracy
    4. Ability to manage multiple tasks and conflicting priorities during intensive and busy periods
    5. Ability to independently see tasks through to completion, within agreed timescales
    6. Communicate clearly, openly and effectively with authority to both clients and colleagues
    7. Develop and maintain professional relationships
    8. Work well under pressure
    9. GCSE passes in Maths and English at Grade C or above.

    Personal Attributes

    The individual performing this role must demonstrate that they:
    1. Are able to manage and motivate themselves
    2. Take pride and accountability for what they do
    3. Are an active team player and also understand the needs of the business
    4. Will modify their approach to maximise business dependent on the individuals involved (within defined parameters)
    5. Are highly efficient
    6. Are skilled communicators
    7. Demonstrate a supportive and flexible nature to work within the close team environment
    8. Knowledge of legal process and procedures would be an advantage but is not essential as full training will be provided to successful candidates.

    This role, which will be based at our Hanley office, offers a competitive starting salary depending upon experience, 20 days holidays (pro rata if part time) plus Bank Holidays (increasing over time to 25 days plus Bank Holidays) and a contributory pension.

    If this sounds like the exciting new opportunity you are looking for don’t delay in sending a covering letter and a copy of your comprehensive CV to jane.massey@tinsdills.co.uk or by post to :

    Jane Massey
    HR Manager
    Tinsdills Solicitors
    Hays House
    25 Albion Street
    Hanley
    Staffs
    ST1 1QF

    We are looking to fill this position as soon as possible and as such all applications will be considered as they are received.

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